Return Policy
Returning an item is straight forward. If you receive a product with defects or with shipping damages, you’ll initiate a return online. Please note that items must be returned within 7 days of the delivery date, items must be in their original condition, where the item is unused. Plutusbikes.com reserves the right to deny a refund if the item doesn’t meet its Return Policy guidelines.
We guarantee our products to be free from manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 7 days we’ll always accept the item for assessment and supply a refund if validated as faulty. Such returns should be initiated with our website Plutusbikes.com/orders or customer care.
Return pickup will be initiated based on your request.
As soon as we receive your return in our warehouse, we’ll proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If your return isn’t approved, a member of our Customer Care team will connect with you.
Refunds
Refunds will be made to the original payment mode within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
If an item is returned that doesn’t fit our Returns Policy, we will not approve and process the refund. We reserve the right to not refund an item that doesn’t accommodate our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you’re unsure.
As we do not have cash on delivery as a mode of payment no refunds will be made as cash or demand drafts.
Damaged
If you received an item that is damaged upon arrival, please contact our Customer Care team immediately. You will be eligible for a full refund on all shipments that arrive damaged provided you inform us within 7 days of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we’ll assess and validate it. If approved, we’ll refund the price of the damaged item.
Return
Customers should contact Plutusbikes.com or customer support on ,,,,to report the incident within 7 days of delivery of the product.
All the products must be returned in their original condition, unaltered and unused.
Provide the invoice/warranty card into the package for the return process. Without the above, returns won’t be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Cancellation:
Customers can cancel the order any time before delivery. Refunds will be initiated immediately, and customers will receive refunds to the original payment mode within 15 days.
Exchange
In cases where the customer receives a different product/colour/variant or is damaged during shipment or with damaged components, customers can report the issue via Plutusbikes.com or contact customer support within 7 days from the time of receiving the product. If the customer wants to exchange the product then the return pickup will be initiated and once picked up and the item is received we’ll assess and validate. If approved, we’ll ship the new product immediately. Exchange requests will not be entertained beyond the 7 days exchange window.